Incident Recurrence
- Case: An incident occurs and is resolved.
- Question: Where should the fix steps be stored for next time?
- Solution: Create an IDIA note, add tags, and list experts. Future responders can add themselves as experts, too.
About app
What is IDIA?
IDIA stands for "I did it already" and addresses recurring knowledge work: solutions, decisions, notes, and contact persons should remain discoverable instead of getting lost in chats or individual heads.
Why a new app?
Because IDIA is designed to fill a specific gap in the app landscape and to combine the following key features:
| Capability | IDIA | Many conventional tools |
|---|---|---|
| Speed in daily use | Fast search and quick page loading | Often slower due to broad, heavy feature sets |
| Responsibility model | Multiple experts can be assigned to one note | Usually one owner/author per item |
| Scope and complexity | Intentionally lightweight and focused | Feature-rich, but often harder to navigate quickly |
Target Audience
IDIA is a great fit for small and medium-sized companies, teams, and individuals who would love to:
- quickly find answers to questions like "Who could do that?"
- rely on one source instead of links to an unorganized set of SOP documents
- create an individual onboarding plan within minutes
Typical Use Cases
IDIA grew out of repeated real-world team patterns. Different situations often follow the same three-step flow:
Onboarding
- Case: A new person joins the team.
- Question: How to onboard quickly and connect them to the right people?
- Solution: Filter IDIA notes by tags/keywords and use listed experts as onboarding contacts.
Access Questions
- Case: You are approved to get credentials for a system.
- Question: Who can provide access?
- Solution: Open the relevant IDIA note and contact one of the listed experts.
Repeated Support Requests
- Case: Internal support receives the same question repeatedly.
- Question: How to answer faster and keep it searchable?
- Solution: Save a Q/A-style IDIA note with tags and experts; reuse it for future requests.
Legal Notice (Demo Version)
This demo instance may contain user-generated content. Such content is provided by users and is not moderated, reviewed, endorsed, or adopted by the operator/author before or after publication. The operator/author assumes no responsibility for third-party content and, to the extent permitted by law, excludes any liability for its legality, accuracy, completeness, or for any direct or indirect damages arising from access to or use of it. This demo may be reset, re-installed, replaced, or taken offline at any other time without prior notice. Content, accounts, and availability should therefore be treated as temporary and non-persistent.